Buraq Wash Pakistan Washer Privacy Policy

Buraq Wash is committed to protecting the privacy of those who apply to wash with us (“washer applicants”), our washers and their substitutes, including all users of our washer mobile device application ("Washer App"), our website **[Your Website Link]** and related services. We are the “controller” of the information we hold about you, unless otherwise stated.

Please read this privacy policy that explains how we use and protect your personal information, which is any information about you or that can be used to identify you.

This privacy policy applies to washer applicants, washers and substitutes and users of the Washer App and Washer Site (“you” or “your”). If you are a washer, you must ensure that your substitute has read this privacy policy before washing with us.

1. CONTACT DETAILS

If you have any queries or requests about this privacy policy or how we handle your information more generally, please get in touch by contacting our Washer Support team through the Washer Site.

2. HOW WE COLLECT YOUR INFORMATION

We collect your information when you interact with us, such as when you apply to become a washer, use the Washer App, Washer Site or related services. We also look at how you use the Washer App and Washer Site, to help us improve our services and optimize washer experience.

3. INFORMATION WE COLLECT ABOUT YOU

As part of our commitment to your privacy, we want to be clear about the sorts of information we collect about you.

4. USE OF YOUR INFORMATION

We use your information in a variety of ways, as described below, and only if we have a valid reason to do so.

5. COMMUNICATIONS

We may send you communications by email, post, phone, message, push notifications or in-app messages about Buraq Wash’s products and services useful to your washer services (such as about Buraq Wash kit), about future opportunities to wash with Buraq Wash and/or any perks from third party partners designed to support your provision of services to Buraq Wash. You can opt-out of these communications at any time.

6. MANAGING YOUR SUPPLIER AGREEMENT

Buraq Wash uses various automated systems to manage washing operations, key elements of your Supplier Agreement and to identify and investigate potential breaches or fraud. However, Buraq Wash does not use solely automated systems to make any decision that could have a serious (for example, a legal or similarly significant) impact on a washer, such as a decision on whether to terminate a Supplier Agreement. Any such serious decisions are only made following a manual review by our washer reviews team.

7. SHARING YOUR INFORMATION

We share your information only where necessary for the purposes set out in the “Use of your information” section above.

8. TRANSFERS OF YOUR INFORMATION

Buraq Wash is a business and we may need to transfer your information outside Pakistan to help us provide our services, such as to other countries where we may have operations.

9. RETENTION OF YOUR INFORMATION

We will only retain your information for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of safety, security, fraud prevention and to satisfy any legal, regulatory, tax, accounting or reporting requirements. In the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you, we may retain your information for a longer period.

10. SECURITY

We adopt robust technologies and policies to protect your information from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed.

11. YOUR RIGHTS

You have certain rights over the information we hold about you. To exercise any of these rights, please contact our Data Protection Officer in writing at dpo@buraqwash.com. We may need to ask you to verify your identity before we can respond to your request. If you are unhappy with how we have handled your information you can contact your local data protection authority. In Pakistan this is the **[Information Commissioner's Office Equivalent Name]**. We would, however, really appreciate the chance to deal with your concerns before you approach your local data protection authority and so we ask that you please contact us first.

12. CHANGES TO OUR PRIVACY POLICY

We may update this policy from time to time, so remember to check back in every so often, in case anything has changed. Where appropriate, we may notify you of the changes, for example by email or in-app notification.

This privacy policy was last published on: **[Current Date]**

Buraq Wash Limited, [Your Company Address], Pakistan