Our Cookie Policy

At **[Your Company Name]**, we, and our third party partners, use cookies and similar technologies as described in this Cookie Policy and in our customer and/or rider privacy policies.

What are cookies and similar technologies?

Cookies and similar technologies are pretty cool. We use these to enhance your online experience, in particular to:

• allow our websites and apps to function properly, for example, by remembering your login details or the items you’ve put in your basket,
• analyse and improve our services, including our websites, apps and communications (such as our emails and push notifications),
• personalise your online experience on **[Your Company Name]**, and
• show you relevant **[Your Company Name]** adverts when you browse other websites or apps.

Cookies are small files that are stored on your device, often in the form of a unique identifier, and may collect information associated with your device when you visit our websites. Similar technologies include things like ‘web beacons’, ‘pixels’ or ‘tags’ on our websites and in our communications, which work in a similar way to cookies.

On our apps, we use software development kits (often referred to as ‘SDKs’) some of which may also collect information associated with your device. Unless otherwise mentioned, when we refer to ‘cookies’, we are referring to any of these technologies.

The information collected by cookies when you use a **[Your Company Name]** website or app, can include your preferred language or account login information, the device and/or browser you are using, the date and time of visits and how you are using the website or app (for example, what webpages you view the most).

We use first party and third party cookies. First party cookies are cookies placed by us to collect information about you. Third party cookies are those that we allow third parties to place on our websites and apps and this information may be shared with and used by those relevant third parties for their own purposes. We’ve named these third parties in this Cookie Policy and you can refer to their privacy policies for details of the information they collect about you and how they use it.

What types of cookies do we use?

Strictly necessary cookies

These cookies are necessary for our websites, apps or services to function properly and cannot be turned off. They are usually only set in response to actions made by you, for example so you can create your account, sign in and place orders. They also remember your selected currency, language, past searches and other preferences.

Analytics cookies

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our websites, apps and services. They help us to know which pages are the most and least popular and see how visitors move around our websites and apps. If you do not allow these cookies we will not be able to monitor the performance of our websites, apps and services.

Functional cookies

These cookies enable our websites and apps to provide enhanced functionality and personalisation. If you do not allow these cookies then some or all of these services may not function properly.

Advertising cookies

These cookies are used by us and our advertising partners to build a profile of your interests based on your browsing history and use of our websites and apps and to show you relevant ads on our websites and apps and on other third party platforms (including social media). These cookies may also measure the effectiveness of this advertising. They may also allow you to quickly share content across social media (through the use of simple “sharing” buttons) or sign in to our services using your social media account.

Advertising cookies do this by uniquely identifying your browser and device. We may also share other data relating to you and/or your use of our services with our advertising partners. If you do not allow these cookies, you will experience less targeted advertising. For more information about how we and our advertising partners use your personal information to serve relevant ads, please see our customer privacy policy.

How long do cookies last?

Our websites cookies differ between:
**session cookies,** which are temporary cookies that expire automatically whenever you close your browser, or
**persistent cookies,** which usually stay on your device for a set period or until you manually delete them.

You can find more on the duration of each cookie we use in our cookie management tool by clicking on **Customise**.

How can you manage them?

When you visit a **[Your Company Name]** website or use one of our apps, we’ll ask you for your consent to use cookies that are not strictly necessary for those websites and apps to function properly. You can change your mind on this consent and turn off those non-essential cookies at any time, as well as learn more about the individual cookies that **[Your Company Name]** uses on our websites and apps, and the function they perform:

• on our websites by using our cookie management tool and clicking on **Customise**, and
• in-app by going to ‘Account’, ‘About’, ‘Cookie settings’ and then click on **Customise**.

You can also turn off cookies through your browser by changing your cookie settings but if you do, our websites and apps may not function properly.

Find out how to manage cookies on popular web-browsers:
Google Chrome, Firefox, Apple Safari, Internet Explorer, Microsoft Edge, Opera.

For mobile browsers, see their instructions on how to manage cookies:
Google Chrome on Android, Firefox on Android, Safari on iOS.

To opt out of tracking by Google Analytics across all websites, visit **http://tools.google.com/dlpage/gaoptout**.

For more information about cookies generally, including how to manage cookies, see **All About Cookies**.

How we track emails

We use cookies in some of our emails. They help us to understand a little bit about how you interact with our emails, such as whether you have opened an email, how often you have opened it, how you interacted with the email (such as the time you spent reading the email), whether you have clicked on a link embedded in our email, which email software and web browser you used, which device you used and your IP address. We also use cookies to help us display emails in the best format for your device.

This information helps us to understand a little bit about how you interact with our emails and are used to improve our future email communications.

SDKs on Our Customer App

As mentioned above, we use SDKs on our apps. An SDK (Software Development Kit) is a set of tools and programs that allow **[Your Company Name]** to build our app. They can be created by us or third-party partners. You can find below the SDKs we use (including the partner’s name when different from the SDK name itself), the platform they are used on and their purposes:

Strictly Necessary SDKs

The SDKs listed below enable our app to work properly, for example to help create your account, sign in and place orders.

• **Braintree, Checkout.com, StripeAdyen (iOS only):** These are used to manage **[Your Company Name]** order payments
• **Braze:** This is used to send you push notifications
• **[Your Company Name]:** This is used to build our apps
• **Facebook:** This is used to allow you to sign in to your **[Your Company Name]** account using Facebook
• **Google:** This is used to allow you to sign in to your **[Your Company Name]** account using Google (under iOS and Android) and to build our apps (under Android)
• **OneTrust:** This is used to manage our cookie consent platform
• **Promon, SHIELD AI Technologies:** These are used to protect our app from fraud and abuse
• **Twilio:** This is used to support when you need to contact a rider using the in-app contact feature
• **Datadog:** This is used to detect technical bugs in our apps
• **Lyft (Android only):** This is used to keep in-app times accurate
• **Ktlint (Android only):** This is used to ensure a consistent format is maintained with our apps
• **Retrofit (Android only):** This is used to ensure app security
• **Uber Rxdogtag (Android only):** This is used to detect app technical errors
• **Reachability (iOS only):** This is used to verify our apps connectivity
• **Gifu (Kaishin - iOS only):** This is used to support gifs in-app
• **Nuke (Kean - iOS only):** This is used to load in-app images
• **UICKeyChainStore (iOS only):** This is used to store and retrieve app data
• **FloatingPanel (iOS only):** This is used to create in-app draggable panels

SDKs used for analytics

We use Google analytics SDKs to count visits and traffic sources so we can measure and improve the performance of our apps.

SDKs used for advertising

The SDKs listed below are used by us and our advertising partners on our app to build a profile of your interests based on your browsing history and use of our app and to show you relevant adverts (such as offers and promotions) on our app and on other third party platforms (including social media). We may also share other information relating to you and/or your use of our services with those advertising partners.

• AppsFlyer
• BrazeKit
• Button
• **[Your Company Name]**
• Facebook
• Google

SDKs on Our Rider App

As mentioned above, we use SDKs on our apps. An SDK (Software Development Kit) is a set of tools and programs that allow **[Your Company Name]** to build our app. They can be created by us or by third party partners. You can find below the SDKs we use, the platform they are used on and their purposes:

Strictly Necessary

These SDKs allow our app to function properly, so you can create your account, sign in and deliver orders.

• **BrazeKit:** This is used to send you push notifications
• **DataDog:** This is used to detect technical bugs in-app
• **[Your Company Name]** and **Google Firebase:** These are used to build our apps
• **Google Maps:** This is used to surface Google maps in-app
• **Medallia Digital:** This is used to send in-app surveys
• **Onfido:** This is used to enable our rider ID checks
• **Promon:** This is used to protect our apps from fraud and abuse
• **Twilio:** This is used to support when you need to contact customers using the in-app contact feature
• **Zendesk Core:** This is used to connect our rider support platform
• **LeakCanary (Android only):** This is used to ensure app performance and stability

Cookie List

A cookie is a small piece of data (text file) that a website – when visited by a user – asks your browser to store on your device in order to remember information about you, such as your language preference or login information. Those cookies are set by us and called first-party cookies. We also use third-party cookies – which are cookies from a domain different than the domain of the website you are visiting – for our advertising and marketing efforts. More specifically, we use cookies and other tracking technologies for the following purposes: